About herus

herus · 06-11-2023

Hello Everyone, I would like to ask, if I want to rehost license UCCX, do I need valid service contract number to open TAC? I plan to change IP DNS and domain name UCCX, but the UCCX doesn't have contract number. Thank you

herus · 05-17-2023

Hello Everyone, UCCX Version is 11.6.1.10000-51 (ES02-24) I have issue when an agent answers incoming call, cisco finesse state is RESERVED (ideally the state should be TALKING). After call ended the state change to READY. Answering another new call...

herus · 02-12-2023

Hello everyone, I have an issue, after upgrade CUCM from 12.0 to 12.5 I feel when I export phone data from import/export bulk administration takes longer time than before. to export phone with 5980 number of records it takes time approximately 5 hour...

herus · 09-16-2022

Hello everyone, I just want to make sure, because I still confused reading the datasheet. Does CUCM 12.0 compatible with UCCX 11.5?, or do I need to upgrade UCCX to 11.6? Thank you in advanced. Regards

herus · 03-16-2022

Good day, My customer plan to upgrade OS to windows 11. In windows 11 there is no internet explorer, I have tried using mozilla firefox and microsoft edge with compatibility internet explore to login cisco finesse, but stuck in loading report. It wor...

herus · 06-12-2023

Thank you for your advice @Jonathan Schulenberg and @Nithin Eluvathingal

herus · 05-19-2023

Firefox and Chrome not compatible, Live Reporting Gadgets stuck loading. Okay, I will try to "send error report" when the issue re-occured. Thank you

herus · 05-18-2023

Hello Thomas, Since upgrade to Win 11, we use Microsotf Edge (in internet explorer mode) because internet explorer is no longer exist in Win 11. I haven't yet collect the browser console log, because after agent logout dan re-login to cisco finesse, ...

herus · 05-18-2023

Hello Ibrahim Phone type is CP-7821 and Cisco IP Communicator, what cisco recommendation should I do?

herus · 05-11-2023

Thank you, it's very helpfull

Member Since	‎02-23-2020 04:55 PM
Date Last Visited	‎08-16-2023 12:09 AM
Posts	30
Total Helpful Votes Received	135

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Rehost License UCCX

Agent state reserved when talking

Export phone from import/export bulk administration takes longer time

Does CUCM 12.0 compatible with UCCX 11.5

Ask compatibility browser for finesse desktop in windows 11

Re: Rehost License UCCX

Re: Agent state reserved when talking

Re: Agent state reserved when talking

Re: Agent state reserved when talking

Re: Not able to Pull CDR / CUCM showing NULL CDR / 10021 there are no