Hi there,My client has an active and operational IVR message that has been configured some years ago, running CUCM 11.5.1 and UCCX 10.6. The client requested a change to the message and made available the new recording in .wav format.Guidance is requ...
Hi there,My team and I have recently configured a SIP Trunk between client router (CUBE0 and service provider CUBE.The challenge is that inbound calls are successful but outbound calls are failing, when outbound call is made a fast busy tone is prese...
Hi Roger,Thanks for the clarity,May you also confirm whether my other observation is correct in respect of the timers settings and will this be the only fields that should be changed?
Greetings all,Just another query that I have for clarification on this topic.Should one increase the "Forward no Answer Timer" setting to 40 seconds in the Service Parameter configuration and apply Timeout setting to 30 in the Script should this be t...
Thank you for the response @Jonathan Schulenberg @Deepak Kumar R @Roger Kallberg for the inputs provided to resolve this in the swiftest manner. I will do as suggested and revert back to you once it is completed and tested.
Hi Roger Kallberg,Apologies for the delay to respond.The service provider was requested to upgrade their cube IOS since the version they were running is known for bugs.Their cube was upgraded to IOS 17.3.3 hoping that this would have a positive outco...
Hi Roger,I have added the configuration as suggested but still the outbound calls fail. I am looking at the cause codes and errors that I getting from the debug traces, hopefully I will get a solution
