Hi Team, I have an issue, that the recorded audio file can be seen in the WFO QM GUI but when played, the recording has no sound. This happened when our branch office WAN router was migrated to SDWAN Versa. There are no changes to our voice settings....

Hi Team, We have 8 Agent profiles for outgoing calls (Callout03-Callout10) using the mobility extension and 8 PCs/laptops for CIPC, but only 2 laptops/pc whose conversations were successfully recorded on the recording. Our issue here is that all 8 ag...

Hi Team, Last night I've tried to check the survey script that I made, the survey script works well, the call will be directly transferred to the survey script after the agent presses the end call option. But the survey data comes in randomly, someti...