Hi everyone,
Does anyone know the difference between Customer not home & No answer delay. And how the dialler know that the customer is not at home?
No answer delay
Defines (in minutes) how often the software waits before calling back a no-answer...
you can changed from the file: messaging (English-US).properties.It located on \CIM\eService\web\view\live\templates\XXXXXXX\propertiescust_welcome_msg ="[An agent will be with you shortly.]"