Hi , Need clarification, I made a call to PQ and agent where busy. CCB application got played and it told me hold time was 16 min, I selected a call back and less than  3 min it call me back.  why the huge discrepancy?  Can you anyone help me to und...

Hello All,  I am trying to make CCB call for internal calls. But calls are failing at callback entry application with below error. CallbackEntry,04/05/2024 12:27:40.868,Validate_01,custom,Callback_Validate,ELEMENT_ENTRYCallbackEntry,04/05/2024 12:27:...

Hello,   I have a few question regarding CUIC report.  I have two types of reports, one is normal skill group and another one is enterprise skill group. When I compare these two reports I could see abandoned count for these two reports are not same. ...

Hello , I want to display a real time data on supervisor desktop. Can I use CUIC live data and also have to change the color based on threshold level. for example if threshold level reaches 10 sec, color coding on particular skill should get change. ...