About NewRobert

NewRobert · 04-09-2024

One of the Finesse supervisors runs the Agent Detail report every week. This supervisor is also an agent that takes calls. Her stats are on every report until last week. As of April 1st, all her stats are zero and even running the Login Logout Activi...

NewRobert · 03-18-2024

Is there a better way to assign a user to multiple system distribution lists?My current workflow:- Open voicemail #1 distribution list, add user- Open voicemail #2 distribution list, add user- etc, etc....9 times for any new call center employees.See...

NewRobert · 02-16-2024

CSCvw33485 - UCCX: "Error fetching filter info" when using resource groups for CSQsHow is this listed as "unreproducible"? It's very easy to reproduce. Also, it's 3 years old. Please fix it.Edit: Trying to post this in the "Cisco Bug Discussions" for...

NewRobert · 10-03-2022

Some agents, most but not all, are not getting the 2nd call control bar to appear when they are transferring a call.So they cannot use the Consult button at all because they never get the 2nd bar where they can complete the transfer.If they do a cold...

NewRobert · 08-30-2022

Please correct me if I'm wrong here, I'm deploying this for the first time. (I'm hoping that I'm wrong)I'm very disappointed in the lack of things a supervisor can do from the Finesse portal and can only be done by the UCCX admin.Specifically, a supe...

NewRobert · 03-20-2024

Brilliant, thank you very much

NewRobert · 10-06-2022

Yes, if they answer a call with the phone instead of through Finesse, the call can be transferred normally.

NewRobert · 10-04-2022

Making new calls works normally. CCX version 12.5.1Occurs when transferring to extensions and external numbers.Chrome 104I just found out it works correctly when transferring to other Finesse agents. I'm going to go over configs with a microscope and...

NewRobert · 08-31-2022

This is the first I've seen mention of a UCCX Supervisor Web Interface. It does sound like this has what I was expecting Finesse to have. Thank you!

NewRobert · 08-11-2022

Issue has been resolved. When the range of CTI extensions were reserved during the setup process they created devices for each extension. So the agents had two controlled devices listed, the CTI point and a Jabber phone. I just deleted the CTI device...

Member Since	‎01-19-2022 03:28 PM
Date Last Visited	‎04-26-2024 02:32 AM
Posts	25
Total Helpful Votes Received	10

User Statistics

User Activity

Unified Intelligence Center - Reporting stopped for one specific agent

Assigning users to multiple distribution lists

CSCvw33485 - UCCX: "Error fetching filter info" when using resource..

No 2nd control bar popping up when transferring calls

Finesse's features for supervisors is very disappointing

Re: Assigning users to multiple distribution lists

Re: No 2nd control bar popping up when transferring calls

Re: No 2nd control bar popping up when transferring calls

Re: Finesse's features for supervisors is very disappointing

Re: Agent can't answer queued calls