Hello @Quintin.Mayo
You need to check the unsupported configuration for that agent device.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5/release/guide/uccx_b_uccx-solution-release-notes-125/uccx_b...
Hello @clhall
You need to check the unsupported configuration for that agent device.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5/release/guide/uccx_b_uccx-solution-release-notes-125/uccx_b_uccx-...
Hello @kbeaton
Agents have default permissions only for Live data report
by meaningReports /Stock /Unified CCX Live Data /Agent
Supervisor have permission for Agent and Supervisor and Advanced Supervisor only Live data.
Reports /Stock /Unified CCX...
Hello A_Please check the link below:https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwa92591The certificate must be uploaded manually via root access.Please contact cisco TAC.
