How could it be a space issue with Webex ?  Are these background images stored in cloud or just on user's local hard drives ?

Waiting on our Infrastructure Manager to request / check.

Thanks Stephanie.  Just so I'm clear... can you confirm exactly what your requested from the customer service manager and how this ticket was logged.  thanks.

HI stephanie,I don't understand the link/relationship between your comment :"Hi...so I learned something (thank you). You have to have 1080p enabled on your Webex meetings site"and the URL you provided:(https://help.webex.com/en-us/article/1dxssb/Sel...

Doesn't this laptop meet the PC requirements for 1080p to appear as an option ?HP EliteBook 840 G6 Notebook PC IDS Base ModelProcessor Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz 1.80 GHzInstalled RAM 16.0 GB (15.8 GB usable)Device ID B11FC63F-B234-474E...