Hello there,On UCCX v12.5, what's the (maximal) version of the supported CTI protocol?Could this info be found within the UCCX Administration web-API? If so, how?Thanks much.

Hello there.Please consider the following scenario:A call to a CTI route-point has been established. It has been automatically transferred to a Hunt-Pilot extension.There is no available extension to take the call (i.e. all agents are busy), and so -...

Hello.JTAPI notifies about a terminal which entered Hold state by sending a CiscoTermDeviceStateHeldEv event.When terminal resumes from Hold state, a CallCtlTermConnTalkingEv event is sent.But, this event is also sent on other scenarios, e.g. when a ...