About KevinLQ

KevinLQ · 08-09-2023

Hello,I am working on creating a CTI Manager that processes relevant call information from the contact center and relays them to our audio processor. The audio processor is the second and final application in our workflow and it processes the SIP cal...

KevinLQ · 08-15-2023

Hello Dstaudt,As Varunr mentioned, I was also able to confirm that the local/peer UUIDs returned in JTAPI matches the "Session-ID" field in the SIP header. Because Session-ID can change, for example, during call transfers or call media changes (audio...

KevinLQ · 08-10-2023

Subject: RE: Matching Call-ID between SIP-trunk and JTAPIReplied by: Stefania Oliviero on 08-02-2012 11:31:08 AMIn discussing this with the UCM Product Management team, the good news is that it looks like enhancements in this area are already targete...

Member Since	‎08-09-2023 04:14 PM
Date Last Visited	‎08-16-2023 12:09 AM
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Retrieving SIP Call ID from JTAPI (match JTAPI events with SIP call?)

Re: Gateway-based Recording and JTAPI Integration - Matching Calls?

Re: Matching Call-ID between SIP-trunk and JTAPI