We are migration from CISCO CCVP to CISCO Finesse. But there are few User methods for which no documentation in developer guide is available on how to consume API for them. CCVP Methods: MakeEmergencyCall : This method is used to get emergency assist...

I have downloaded an C# XMPP library to get User Notification. But I am not getting any Notification.Code: XmppClient xmppClient = new XmppClient();string jidId = "Username@XmppDomain";Jid jid = new Jid(jidId);xmppClient.XmppDomain = "XmppDomain";xmp...

Can you please suggest how to subscribe to events using Bosh XMPP connection. I am using XMPP class library for C#  but not able to subscribe to events like agent state change (User Notifications) or when call arrives (Dialog Notification)  I tried...

I am getting following error while consuming Finesse API used to login the agent. EXCEPTION  : The underlying connection was closed: An unexpected error occurred on a send. Inner Exception: Received an unexpected EOF or 0 bytes from the transport str...