About rbassons

rbassons · 03-30-2017

Hi all, I am facing the following problem. My environment is Cisco UCCE 7.5.x with UCCX 7.x as IPIVR (yes... I know, and the customer knows...). I have an ICM script where I assign initial values to some variables and then run an external (IVR) scrip...

rbassons · 07-07-2021

WrapupData appears in Termination_Call_Detail in UCCE Updated: Wrap Up Reports for CUIC 10.5 (not earlier!) - Cisco Community

rbassons · 07-07-2021

Hi, this is UCCX

rbassons · 08-31-2018

Hi,You cannot make a select resource inside another select resource step.You have 2 ways to solve it:Option 1) Evaluate if the preferred agent is available. If TRUE, then use a select resource step to that resourceID; if FALSE, use a select resource ...

rbassons · 08-30-2018

Hi, eltonaguiarYou have to copy the sql command showed when you press the SQL button on the CUIC report and paste it to a SQL query window connected to the [instance]_awdb database in a SQL Mgmt Studio (ie from the same AW. CAUTION: the query may del...

rbassons · 04-03-2017

Thank you, DavidOur challenge was to replace the former small uccx scripts with a new one. It should contain all the functionality provided by them, from the initial menu to the last one, in order to simplify the ICM script wich launches it.Maintaini...

Member Since	‎07-02-2001 01:59 AM
Date Last Visited	‎07-09-2021 12:30 AM
Posts	11
Total Helpful Votes Received	5

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Exceptions in UCCX

Re: UCCE finesse wrap-up reason codes

Re: UCCE finesse wrap-up reason codes

Re: UCCX Queing for a resource whilst queing in a CSQ

Re: 8000 row limit CUIC

Thank you, DavidOur challenge