Hi All currently, I have PCCE version 12.6 running Windows version 2016 and SQL 2017 and want to plan an upgrade as the compatible matrix to Windows Server 2019 and SQL 2019.  the question is there a documentation step for upgrading OS and SQL in PCC...

Hi All any idea or possibility if we want to create a schedule export in icmDBA as a backup config for PCCE in addition to backup SQL?  please give me input if you have any opinion or reason. thanks

Hi All I have some challenges from our customers, now the condition our customer running CC with Cisco PCCE before the infra CC use Avaya and our customer needs all reporting in the Avaya must have on cisco. now we issue about providing "aband call >...

Hi AllWe implemented the Cisco Jabber SDK on our customers. The current configuration to register the Jabber SDK to CUCM is like below var cucmServers = [];cucmServers.push("192.168.48.16");cwic.LoginController.setCUCMServers(cucmServers); As you can...

Hi  I read on design guide PCCE 12.5 for HA virtualization for PCCE. below the capture https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_5_1/design/guide/pcce_b_soldg-for-packaged-cce-12_5/pcce_b_soldg-for-p...