Hi Please pull the abandoned call activity report , identify the time of the disconnect and then pull the CCX engine logs for the same time , and you will be able to see the reason for disconnect.i can read the CCX engine logs for you if you want. B...
Please restart the Cisco Desktop Enterprise service along with recording and statistics servicethese service will not impact anythng , so you can restart them in productionhopefully it will fix your issue , else let me know ,Best regards Anurag Siddh...
Hi you can copy the scripts using root access but you will not get the root access to copy the sample scripts , TAC will not issue a root access for this, the best way for you to is download the sample script repository from Cisco Website and look at...
