The onsite definitions only apply for Traditional TS services, it does not apply for PSS. PSS onsite resources are provided by the partner. One caveat to this though is that each partner supplies different SLA's based on what you are purchasing from...
Warranty depends on the product lines, most have a standard 90 day warranty. Some product lines do have Limited Lifetime Warranty (LLW) which would cover you for hardware replacement but would check the warranty definitions to make sure they fit what...
Ronan, The person who does the onsite is supplied by the partner. Depending on how the partner is set up the resource could be 3rd party or provided by the partner. The distinction for onsite though is C4P is a Cisco badged engineer while for partn...
SNIF Reports no longer exist. You can search multiple serial numbers from CCWR otherwise, you will need to open a support case with Cisco to get a Cisco ready report.
Expired means that this product is no longer available for warranty services. Usually a product will ship with standard warranty or 90 days.
When a product shows as unavailable this could be because the serial number you are entering is not a val...
