About cmbomba

cmbomba · 11-15-2013

I have a customer that wants to see abandoned calls in the reports only if someone disconnects after 20 seconds. Whether it is at the Application level or the CSQ level. I think the default is set to 10 seconds? Not sure if there is some place I c...

cmbomba · 11-27-2013

I have a new request based off of this one. If the caller hangs up within 25 seconds of entering the queue they don't want to count this as an abandoned call but they would like to see this number on a report. If the caller hangs up after 25 second...

cmbomba · 11-19-2013

I figured this out. Had to make my variables "long" and convert the time to milliseconds. Then I just added 20000 to check and see if the Abandoned Time was less that Arrival time + 20000.Thanks

cmbomba · 11-15-2013

I have that but can't seem to get the logic correctOn Exception (ContactInactiveException) Goto Abandoned Calls= Set ArrivalTime = T[now]Abandoned Calls:If (T[now] < T[ArrivalTime]) Then <------ I don't know how to add 20 seconds to this statement...

Member Since	‎02-03-2012 09:57 AM
Date Last Visited	‎08-18-2017 04:28 AM
Posts	5
Total Helpful Votes Received	11

User Statistics

User Activity

Adjusting abandoned call timer

Re: Adjusting abandoned call timer

Adjusting abandoned call timer

Adjusting abandoned call timer