I have an agent who goes 'Not Ready - 202/Lunch' and about 3-5mins after that, the state auto changes to 'Reserved' and takes a call.No one is at the agents desk during this time.I have verified in CAD logs that this is happening; Agent clicks Not Re...
I need to extend the amount of time the UCCX web app will stay open with no activity.I believe the default is set to 30mins before it disconnects the session.Supervisors are constantly having to log back in due to the timeout.If possible I would like...
Hi,I need to calculate the busy hour call attempts and average call handle time in a UCCX environment.I know for a UCCE you can simply run a SQL query, but I am having trouble with the UCCX.UCCX version is 8.5.1 Thank you,
Thank you very much for your reply, Deepak.Turns out that this was happening due to other agents inside of the contact center dialing this agents extension directly after she logged out for lunch.The headset button was left on so when the other agent...
I have this issue as well, CCX v8.5Im seeing the backup files saved correctly on the SFTP server, the DRF web page Current and History show the backup was successfull.
Yet, I received an RTMT alert about a backup failure.Specifically these 2 alerts:
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