We have our UCCX agents set up with 2 extensions:1 - Personal DN - no restrictions2 - Agent/ IPCC extension - set to 2 max calls 1 busyAgents receive calls from the queue to their IPCC extension as designed. However, they run into issues when they tr...

Someone wants the call handler traffic report sent to them daily. From what I can tell there's no way to get Cisco Unity to do this natively. Is there a tool out there that anyone knows of?Can I dump the statistics somewhere automatically and feed th...

I'm not sure how to approach this one so any input is appreciated!User A is logged in to Jabber at a different workstation and is not using a phone there. User B is at User A's original workstation and is logged into User A's phone with Extension Mob...