Hello Experts, I have upgraded CVP from 10.5 to 11.6 in our lab . All required configurations are completed at it was working fine initially but Now when I make a test call I am getting "please hold while we transfer your call for assistance"message...
Hello Experts , I am facing a sync issue with Egain VIM and not able to see the new Call Types / Skills added via CAW in VIM. Any idea how I can fix it ? Regards,Shibin
Hello Experts ,I am trying to configure two simultaneous media forking from Cisco CUBE to two different end devices (recorder). Please let me know if there is any option to achieve this other than CUBE media proxy.Is it possible to do simultaneous me...
Hi Experts,I am trying to enable https between Cisco IOS VXML Gateway and CVP VXML Server . I have followed the Cisco documentary to export self signed certificate from CVP and install it on VXML gateway however it doesn't work. I can see VXML gatewa...
We have upgraded our CVP to version 11.6 but when we make an inbound call it is failing on Send to VRU node . Please find a snippet of logs from VXML GW . 068362: Feb 11 11:13:29.902: processing server rsp msg: msg(B920DE4)URL:http://CVPIP:7000/cv...
Hi Bill,-does everything like up and good in CVP OAMP, no devices show down/partial? Yes , all components looks up in CVP OAMP -what changed that caused it to stop working (like did you have temp licenses that expired)? No, licenses are not expired. ...
Thank you Janinegraves, it appears to be an issue with the VXML gateway and issue got resolved post Gateway reload. However my existing setup on 10.5 is not working post upgrading the TCL files to 11.6 on Ingress and VXML gateways . Do you know if it...
how do CVP and VXML server show in Ops console (up, down, etc.) - Both are UP-when you deployed the updated files to the gateway, did you load them? - I didnt re-load the gateway . I used audio-prompt load command.-did you make changes to the ingress...
