WebEx calling is not stable

[Yangjp715]

Hi there,

We are using "Calling in Webex Teams(unified CM)" as calling behavior via Expressway. Sometime, the calling is not stable between desktop client and mobile client, can i create two devices in CUCM for desktop client and mobile? E.g CSF for desktop, Jabber for Android/IPhone for mobile?

Found the following commends from Cisco doc, that means Webex Teams on desktop and mobile can only use one type of device? Can i use desktop client and mobile client simultaneously?

For Webex Teams users, you can only create one type of device per user although you can create multiple devices for each user. For example, you can create one dual mode mobile device and one CSF device but not two CSF devices.

• Cisco Unified Client Services Framework—Select this option to create a CSF device for Webex Teams for Mac or Webex Teams for Windows.
• Cisco Dual Mode for iPhone—Select this option to create a TCT device for Webex Teams for iPhone users.
• Cisco Jabber for Tablet—Select this option to create a TAB device for Webex Teams on an iPad, Android tablet, or for Chromebooks.
• Cisco Dual Mode for Android—Select this option to create a BOT device for Webex Teams for Android phone users.

[mh1983 · Accepted solution]

Hi Yang,

Yes, you can add desktop and mobile clients to the same user. In the passage you shared from the documentation, the example clarifies this point: "For example, you can create one dual mode mobile device and one CSF device but not two CSF devices."

Hope this helps,
Marc