Cisco Aironet 1832I 8.2.141.0 cannot access web unsupported protocol

[APatel2024]

Have a new Cisco Aironet 1832i that is running on 8.2.141.1 as Mobility Express Image

Have setup the provisioning from reset of the device.

The wifi is broadcasting, but i cannot access the web user management IP - when try connecting using https://192.168.100.200 the browser shows message unsupported protocol. I have tried connecting with just http and cannot access.

I am trying to update the device to 8.3.102.0 using the tar file i have. Then i will be able to connect it to a controller which is using 8.5.103.0 and update it to this version.

I have it connected by console to a PC on seperate network to update the device. But am stuck if anyone can please help

[Rich R]

First change to CAPWAP mode:
https://www.cisco.com/c/en/us/td/docs/wireless/access_point/mob_exp/810/user_guide/b_ME_User_Guide_810/appendix.html#topic_A575EE4B2A054DE5BAF1931A7D384DB5
Then use "archive download-sw" command to install your tar software image.
Then you should be able to join it to your WLC.
Note that 8.5.103.0 is still very old!
You should be using 8.5.182.11 (link below) or 8.10.190.0 depending on WLC model and APs being used.

[APatel2024]

Thank you for reply, let me try that. I believe from 8.2.1 you have to step up upgrade to 8.3 then to 8.5 before being able to upgrade to latest version 8.10. Hence the mini updates have to do inbetween.

[APatel2024]

AP - converted to CAPWAP

But when i try the below commands i get the invalid input message - what am i doing wrong

Method 1:

#archive download-sw tftp://192.168.100.114/AIR-AP1830-K9-8.3.102.0.tar
                                    ^
% Invalid input detected at '^' marker.

or if i try and upload using below command the marker points to the t in tftp for some reason

Method 2:

#archive download-sw tftp://192.168.100.114/AIR-AP1830-K9-ME-8-5-103-0/ap1g4
                                   ^
% Invalid input detected at '^' marker.

Any help appreciated thanks

[Rich R]

When you see "% Invalid input detected at '^' marker." always remember to use ? to see valid options:
1832#archive download-sw ?
/no-reload No-reload after loading
/reload Reload after loading
capwap image download from wlc
So you need to use /no-reload or /reload option there:
1832#archive download-sw /reload ?
WORD URL of AP image <tftp|sftp>://<server_ip>/<file_path>

But it looks like the images you are trying to use are ME images - you can't install those that way - they can only be used to convert from CAPWAP to ME using the ap-type mobility-express command as per https://www.cisco.com/c/en/us/td/docs/wireless/access_point/mob_exp/83/user_guide/b_ME_User_Guide_83/b_ME_User_Guide_83_chapter_01000.html

[jagan.chowdam]

• Try different browser.
• The ME management interface address must be reachable via the wired network to work.  Ping the ME management IP address from the LAN to verify? 
• Can you try SSH the management IP address?
• Make sure you have a different IP address for ME controller and AP. From the ME cli, check the output of "show interface detailed management". Then use the command "apciscoshell" to connect to the AP and then check the ap wired0 interface ip address using "show ip int br". If the AP is using IP address from DHCP, assign a different ip address to controller management interface by using command below:
  (Cisco Controller) >config interface address management <IP-address> <netmask> <gateway>

Enter "show network summary" and verify if secureweb is enabled. If not, enter the following command on ME CLI. 

"config network secureweb enable"

This command allows users to access the controller GUI using “https://ip-address.” The default value is enabled. Secure web mode is a secure connection.

If you are connected to wireless and trying to access the ME, you need to make sure

config network mgmt-via-wireless enable 

Jagan Chowdam

/**Pls rate useful response**/

[APatel2024]

Thanks for everyone's assistance, managed to get the device upgraded to 8.5 and then to 8.10 thanks

[Rich R]

You're welcome - glad you got there eventually.