Cisco TSP 10.5 (2.5) becomes unresponsive after some time.

[Markus Senftleben]

Hello,

one of our customer has installed Cisco TSP 10.5 (2.5) on his local Windows 7 64 bit system to controll Cisco IP phones for using a dialer application.

Customer now has the problem that Cisco TSP somtimes becomes unresponsive after a restart or a start of the desktop PC.

This issue does not occurr when using Cisco TSP 10.5(1.4)

From CTI manager Logs of CUCM we get information that the Device is unregister/out of service because the connection gets time out.

The issue could only resolved if the deskop pc is restarted several time.

A TAC Case was already open with the same results and the information to open a case for DevNet Team but the third party vendor of the dialing application can not open a DevNet Case.

[mpotluri]

As you indicated The third party vendor should open a case with DevNet. TAC will not be able to handle third party application issues. The developers of the app after doing the initial investigation should raise a case with DevNet with the following info:

Full call scenario, expected and actual results. Interfaces used in call scenario with GCID and time stamps if appropriate.

What type of device is this? Is it a IP phone or a virtual device? Where are you seeing the connection time ? Can you explain why vendor can't open a case with DevNet?