Resolved! CCBU Contact
Hi I need to connect with CCBU team to show them a demo of our products to list them in market place. is there any email id or contact person whom i can reach?
Forum Posts
Dear Team, I want to configure the Whisper coaching feature in a Finesse Gadget. and as far as I know, this feature is not based on REST APIs, and you need to write application for whisper i.e. web service. Appreciate if someone can guide me through ...
Hello,We have started polling for CSRs for reporting purposes. We have multiple customers, and for Customer_A we had no issues with the GraphQL queries we were running.Then, we started trying to poll for CSRs for Customer_B, and started running into ...
Hi,In UCCE 11.6, I am trying to access agentdesksetting to fetch the workmodetimer or wrap-up timer for agent, but I am getting 403 forbidden error.I am using Supervisor's credentials.I am able to call /unifiedconfig/config/agent successfully but whe...
Resolved! Webex Bot 'Chess Game' issue
Hi Team,I've followed this guide :https://developer.cisco.com/learning/modules/webex-messaging-bots/webex-messaging-adaptive-cards/designing-the-adaptive-card/All worked for me, until this step : This is my index.js file looks like after this step:An...
Hi,When using the agent request API, the agent's phone will automatically places the outbound call to the customer once the request has been sent to the agent. This is fine for agents that normally use auto answer, but for agents who usually have to ...
Hello Team, I am seeking some help with the requirement to fetch a custom visualizations build on Webex CC Analyzer using an API., I believe that the customer is currently using version 2.0 (how would it differ for any customer using version 1.0), C...
i have full access for admin role in sandbox.As per the provided link https://developer.webex.com/docs/api/v1/organization-contacts/create-a-contactI set each and every thing to my postman but some how i got every time 403 Forbidden.Please some one...
Hi, I need some insight on how the built in FInesse js file is leveraged in this scenario for Pause and Resume gadgets: Pause/Resume gadget calls XML file (leverages finesse js library) >> XML file calls js file >> js file calls a URL (API) for Pause...
Is there a way to assign a contact center agent license to a user using Webex API?When I list the available licenses I do not see any of the contact center license.https://developer.webex.com/docs/api/v1/licenses/list-licensesWhen I use the API to ge...
Resolved! API call to get agent status
Hi, i am trying to get the Finesse agent status from asp.net using javascript but all i get is server responded with a status of 415 (Unsupported Media Type).what i got so far var agentID = "user"; var finesseEndpoint = "http://mydomain.com:8082/fine...
Dears, One of our customers has requested a custom gadget inside Finesse where agents who have more than 1 CSQ can choose which one to be ready on; the current state is the agent has to choose to be ready or no ready on all CSQs. Any hints? Thanks in...
Hi Team, I am trying to make a REST call using Call studio REST Client to an endpoint. However, in my json response, i get multiple values. Although, i could see all the responses in the log, my requirement is to utilize only 1 response. As per docu...
Hi, I'm trying to hide the "Supervisor Assist Gadget" title for the Finesse 3rd party gadget. In the gadget xml, I removed the title by which I was able to hide the gadget title and the text moved up to where the title is but now I'm getting empty s...
Resolved! Pass STORE Variable to iFrame URL
I am looking to pass a variable from the STORE Data Provider as part of an iFrame URL. For example:"widgets": {"comp1": {"attributes": {"src": "https://test/{$STORE.agent.agentId}"},"comp": "agentx-wc-iframe"}}The value is not being passed, rather th...
