How to change ordered LIC-CUCM-9X-BAS-A to LIC-CUCM-9X-ENH-A

[incomf_lankey]

Could anyone throw the light to Cisco licensing. We bought 2 LIC-CUCM-9X-BAS-A and then understood, that we need LIC-CUCM-9X-ENH-A (not BASIC lic). So is it possible to change Basic to Enh?

Our wrong order:

Cisco UC Phone 6961  Charcoal  Standard Handset (CP-6961-C-K9=)	2
Top Level SKU For 9.x/10.x User License - eDelivery (R-UCL-UCM-LIC-K9)	1
UCM 9X/10X PAK (UCM-PAK)	1
UC Manager-9.x Basic Single User-Under 1K (LIC-CUCM-9X-BAS-A)	2
CUCM  Software Version 9.X Unrestricted (CUCM-VERS-9.X-XU)	1
SMARTNET 8X5XNBD Cisco Unified IP Phone 6961 Char STD (CON-SNT-61CK)	2
ESSENTIAL SW Top Level SKU For 9. (CON-ESW-RUCLUCK9)	1
ESSENTIAL SW UC Manager-9.x Basic (CON-ESW-LICCBASA)	2

correct specisication:

R-UCL-UCM-LIC-K9	Top Level SKU For 9.x/10.x User License - eDelivery	1
LIC-CUCM-9X-ENH-A	UC Manager-9.x Enhanced Single User-Under 1K	2
CUCM-VERS-9.X-XU	CUCM  Software Version 9.X Unrestricted	1
LIC-CUCM-9X-ENH	UC Manager Enhanced 9.x License	2
UCM-PAK	UCM 9X/10X PAK	1

[skilambi]

Yes either do RMA of the license and buy new ENH or there is also an upgrade SKU from basic to enhanced.

Srini Kilambi

[incomf_lankey]

Srinivasan Kilambi, thank you.

Could you please help me with correct SCU "upgrade SKU from basic to enhanced"?

BTW, we have only 8 days before licensing crash. Is it possible to solve problem faster, then purchasing an upgrade of SKU?

[skilambi · Accepted solution]

Use R-UCL-UCM-MIG-K9 and inside that select MIG-9X-BASTOENH

[asadrasool1]

kindly inform me if we want multi side means 3 sides option on sx 20 so we need which license LIC SX20-MS or L-SX20-MS (through L-SX-SERIES-PAK)

PLEASE GUIDE ME

[keglass]

Asad,

A response to your question was posted on this thread.

Re: Is Multi-site an option or standard on the SX20?

I hope this helps. Thank you for participating in the community.

Kelli Glass

Moderator for Cisco Customer Communities