About imran.mestri1

imran.mestri1 · 03-06-2018

Dialer successfully initiates call on gateway after answering call gets disconnected. In routing script I have translation route node To change the routing client from MR to CVP for playing IVR prompt. Translation route generating label 7171717171 F...

imran.mestri1 · 06-20-2018

Hi, this can be possible using DB Lookup Node, where you have to configure external database which contains customer details and you can use this DB Lookup node in your script then you have to put some conditions. this can be also possible using Wh...

imran.mestri1 · 04-16-2018

Hi, have you check finesse server reachable from that desktop or not?

imran.mestri1 · 04-16-2018

I have installed 11.0 CUIC and i think there are no default stock reports. you have to upload templates

imran.mestri1 · 04-16-2018

issue resolved?

imran.mestri1 · 03-07-2018

yes i have mapped translation route dnis in icm tab

Member Since	‎10-24-2017 12:37 AM
Date Last Visited	‎04-29-2019 06:13 AM
Posts	6

User Statistics

User Activity

Transfer to IVR call disconnected after customer answers the call

Re: Simplest Inbound Solution

Re: Lost Connection to Cisco Finesse Server

Re: CUIC Stock report

Re: Where did the agent go?

Re: Transfer to IVR call disconnected after customer answers the call