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UCCX / Finesse 11.6 Occasionally a logged in agent that is in Not-Ready, will disappear from all supervisor desktops. Then, just as mysteriously, they will reappear. Thus far I have seen this with only 1 agent. Is this a CUCM configuration issue?   J...

Hello everyone, I am trying to use the getSessionInfo and setSessionInfo in a main script to pass certain information like (Agent ID, Agent Extension and Calling Number) to a Post Survey Script. The agent answering the call from the main script will ...

Hi folks,   Am trying to work out to show which customers (ANI) are in queue (calls in queue). Can we prioritize the call if it is in queue?   regards, Ritesh Desai

 Hi All,   Can anyone share the exact PRI configuration

Hi , Currently, we are trying to implement Agent Stats for UCCX. Finesse API does not support Queue stastics for UCCX. After few research in Forums, I have found UCCX real-time feed that provides the AgentCSQ stats and Team Stats these two apis are s...

Hello team,   I'm interested in trying to playback UCCX repository prompts from a page generated by a Send Http Response.  It's possible to list the prompts that are on the system using http://<server>/adminapi/ prompt/en_US/<etc>.  Just not sure how...

Hi All,   We have UCCX 11.0 and CUCM 10.5 and we are setting up the preview campaign.   While testing the campaign, dialer dials the contacts successfully and the agent could preview each call and when agent accepts the call , it is reaching out the ...

Is there anything anyone knows about that could accomplish this? Our agents are used to toggle their state with a button on their current phones.

Hi,   I'm new using REST/JSON in UCCX, My question is about parsing the REST response to a local UCCX variable   This is the response for the REST POST TEXT[{\"response\":{\"pdTotalAmount\":"13705.12"}}]   Then I'm using the GetJSON Document Data wit...

Hi All,   Dialer is running properly with more than 1000 numbers.   But there are problems for few numbers.    While importing the records in import table, some numbers are adding 1080 in all sm_gmt_phone0<X> columns. And those numbers are not dialed...