Contact Center

I am currently using CCMP 10.5 and have issues loging in to the CCMP Portal with the administrator account. I am sure that the credentials used for login is correct but it is always giving me invalid credentials error. Please let me know how to creat...

hi all, hope someone can shed some light here.  implementing uccx email queue in 8.5.1su2.  all works fine if we implement as cisco doc says. for example, create distro list (lets call it uccxdistro@company.com) and associate a mailbox account (lets ...

Dears,I have a customer that needs to generate a report that tracks a client in the IVR, meaning they need to be able to know what each client has chosen in the IVR, for example ( a client X chose the English language then he pressed 1 then 2 then......

Is there anyway to export the contacts saved in the Employee Phonebook in the Cisco Agent Desktop 9.0 product?Thank you!

Hi ,I am currently using CCMP 8.5 and have issues loging in to the CCMP Portal with the administrator account. I am sure that the credentials used for login is correct but it is always giving me invalid credentials error. Please let me know how to cr...

Hi,I have a weird issue with our checkmate wallboard, we have a problem that the wallboard from 12:00 AM to 3:00 AM doesn't monitor any call center agent status (CSQname, DN, reasoncode), its monitor all values as 0's, like nobody attend in call cent...

Hi.I am deploying an UCCE with Outbound Option but Agents wait in Reserved state more than 1 minute or 1 minute and a half between calls.My customer says that with Nuxiba its time is 15 seconds.My dialer is predictive and I have 20 E1s R2Now, I read ...

Hi,Is there a setting to Sign-Out an agent automatically after x number of hours of inactivity or not ready.

I've been tasked to setup an Outbound Dialer, on a UCCX 9.0.2 sysem with premium licenses.  My question is, can I just setup a Outbound campaign and associate it with at least one of the Scripts and assign agents to it?  Or do I also need to create a...

Hello!In Termination_Call_Detail some calls don't have string with  RouterCallKeySequenceNumber = 0.  Only 1,2.. end etc..There are no some regularity for this calls.Why it may happens?

Hi,I just read in the Design GuideCisco Finesse does not support the configuration of multiple lines on the agent phones. Use phones that areconfigured with a single line (single number) for Finesse agents and supervisors. Does it mean that an Agent ...

Hi, Anybody has idea how to call web service on UCCX script editor.I read i have to built custom java code and import it into UCCX. Can anybody support how to use it. 

Hello,I'm new to ucce 8.5 and cvp scripting can someone recommend any really good websites and books that shows me how to script in icm and cvp call studio? thanks,

All  - We created DATASOURCE where Test connection also success, Once we saved and navigate to same Page we couldn't find the Datasource which we created. Tried to add DATASOURCE with Same Name its throwing error as already exist and we tried with di...