Contact Center

We have a wallboard that is pulling CSQ stats from the rtcsqssummary table.Its currently only showing the last 25 created CSQs on the wallboard. We have approximately 101 configured. Is there a limit to this table or is it configurable? We are runnin...

 Hi,I have provided client with BE7k and now need to connect 100 analogue phones to this BE7k.Kindly advise if i go with 50 ATA190, which license need to be selected.Please let me know the suitable license part number.  Thanks,Syed

HiI am designing an UCCE 9.0(2) with CUCM 9.1, CTIOS and CIPC (with BiB) and Calabrio but I have a question.Which protocol do you recomend for this scenario SCCP or SIP?I hope you can help me.Regards.

Hi Contact Center Community, Would like to check this unusual we have observed with one of our Supervisor Phone. The ACD extension is showing voicemail icon when it is not configured to have voicemail in our Unity. The phone has two directory numbers...

 Hi Folks. I am trying to understand the CVP scripting. I couldn't find a good document for the same.1. Is it not possible to form a call flow only with ICM Script2. What is the exact use of CVP scripting and when it is used parallel with ICM scripti...

I need to guidance on skill based routing.Current SetupAgent     HelpDesk   Support John            10              0Bob               5             10 Issue (see attached snippet of script)Bob is currently getting HelpDesk calls when there are suppo...

I'm trying to use the CCX to place a call to a CUCM hunt group and then once the answered, determine which member of the hunt group answered the call.I have used several of the Get Info steps, including:Get Call Contact InfoGet Enterprise Call InfoGe...

Just out of curiosity, has anyone experienced a case when a user's position in queue was lost.  They were on hold 1st in the queue, then a second caller calls in, then they got bumped to 2nd?  This has been working flawlessly the last several months ...

Just want to discuss the impact on the implications when one HDS server goes down (out of 2) is taken down for maintenance.  From what I understand there should be no impact.  How long does it take to replicate the data back, if one HDS server is dow...

Hi,I need to build a CUIC report by which the business can get the detail on how many times a particular prompt or wavefile is played in CVP.  I was not able to find any such info from the ICM  database schema, can anyone let me know which table cont...

Trying to locate information on the ACD function of UCCX 9.1   Does anyone know of any documentation around the programming of the ACD function.   Thanks!