Contact Center

Runing UCCX 10.6(1). Lost previously custom programmed Finesse Layout XML

Is there a way to get the previously programmed Finesse Layout XML, that was custom programmed about two weeks ago, before the Finesse Layout XML was destroyed, then replaced by the Default Finesse Layout XML. I have DRS backups for the past three w...

Finesse CTI Events

Hi,I'm going through the Finesse Developer doc and analyzing the CTI Events.So what I'm gathering based on specific combinations of Dialog state and Participant state it will correspond to a specific CTI Event. In the dialog response I do see the d...

Finesse - Call Variable Layout

Dear,I'm trying to set up new variable on the agent layout, but after of configured on Administrator Finesse, was configured the router script calling the new layout, but don't show the new layout after the enter of call.I want a help to verify the t...

Resolved! Get active Queue Name

Hey.Which javascript function kan i use to get the QueueName of an active Call. In CAD the agent could see which queue the call was coming from, but they can't see it in FinesseAs i can see in the js file i should be able to make a call something lik...

Resolved! VXML Documentation

I'm looking for VXML documentation that details the Cisco supported VXML elements, properties etc. (Not the Call Studio guide).Anyone got a working link?The link I used to use was http://www.cisco.com/c/en/us/td/docs/ios/voice/vxml/developer/guide/v...

Resolved! Example webserver Gadget

Hi I am trying to request a xml permalink report data via the example Finesse 11 Web Service Example. I have simply edited the JS file and added my own URL however the script is appending a nocache=XXXXXX on the end of the report URL and this is not ...

Is the Context services API available for integration?

What we see today is the Java SDK is the only option available for third party integration. Is the Context services API available for integration today, if not then any plan to make this available?

CVP VXML IVR PORTS REPORT

Hi My customer needs a CVP VXML IVR PORTS REPORT. My customer needs to know what is its port utilization per time interval.Cisco Templates for CVP does not include any report like that.Are there any report like that?I hope you can help me.Regards.

Resolved! How to receive response from webservice element

Hi Team,I am using Web service element in Call studio.My wsdl got loaded and i have configured request and response parameters.I have checked store full response xml.how to get xmlresponse stored in response_xml.Sowmiya

Resolved! Webservice issue

I am attempting to connect to a webservice in Studio 10.5 using the standard Webservice element. I have the wsdl loaded and the request and response configured. The calls exit out the error path and I can't determine if it's the wsdl itself or som...

WSDL not loading in Webservice Element in CVP(11.5)

Hi Team,We are trying to use the Webservice element in CVP and find that it is working fine in some cases and not working for other cases. We do not see any issue with the wsdl but CVP is throwing an error and is not even loading the wsdl.

VGrammar.setSpeechInline Issue

We have a custom java voice element that uses the CVP Foundation Classes Java API to code an inline speech grammar as follows: VGrammar speechGrammar = VGrammar.getNew(pref);speechGrammar.setSpeechInline(new String[] {"red", "pink", "orange"}, new S...

CUIC ANI Query Value List Issue

We upgraded CUIC from version 10.5 to 11.0. After the upgrade we hit a bug (CSCvd22426), which renders the CUIC Server unusable when an underlying ANI Value List is executed, and the CUIC Server has to be rebooted to resolve the issue. Basically CUIC...

Cisco UCCE 10.5 CCB , CallBack taken by Customer not landing on agent

Hi i have setup Cisco UCCE 10.5 LAB. and CVP 10.5. Call back is setup fine, Call Back generated to customer, customer accept the call and when chose option to talk with Agent , hears the Rings and calls hangups. Can some share the reason for that. An...