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Dears,I am trying to implement media failover as per cisco document below:https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-customer-voice-portal-1151/210591-CVP-Default-Media-Server-Configuration-f.htmlIn my ICM script, I did...

Hi,Platform - finesse 11.5I am trying to fetch events from CTIServer using the sample available on the internet (crsstisample). It works well when OPEN_REQ is sent with version 10, as shown below - connect -s 192.168.1.33 -n 42027openreq -v 10 -t 0xf...

I want to use username in CTI Server Message OPEN_REQ Message for log in credentials instead of AgentIdFinesse login support this option but I can't find a way to use it in OPEN_REQIs there a way to do it?

Finesse experts - please help - we cannot access Finesse in the UCCX 11.6, 11.5 labs Starting yesterday , at ~ 6 pm I am not able to access the  hq-uccx.abc.inc (REST API port 8082)  via the Cisco VPN provided with the sandbox reservation. (please no...

hello,I use finesse 10.5 to develop my site. I want to know if we don't create the reason code for not ready, which reason code id I can use for a not ready by defaut?I see in the finesse desktop, if we don't  declare the reason code for not ready, w...

Problem StatementDialer keeps agents in reserved state even if there is an inbound call waiting in the queue. Business ExpectationAgent should be released from reserved state after each outbound dial attempt or when there is an inbound call in queue ...

To access a web API, the first step is to usually pass in your credentials and you get cookies back in the response that you need to propagate in your future web API requests to pass in the session at a minimum.There are security limitations imposed ...

Is it possible to transfer after consulting blind transfer using REST API instead of singlesteptransfer?

Hi there, I'm looking for some guidance on how to receive workflow triggered events via a non-gadget finesse integration.So far I have built a website which can make and receive calls via the RestAPI and also receive dialog and user notifications via...

Accessing to a REST API-enabled DB seems as straightforward as using any other REST API via a gadget.However, how is it possible and how do you recommend hitting a non-web (no REST API) DB from a gadget?

within voice element form, using builtin:dtmf/digits?length=10 to capture a phone number,even though being recognized at first, WFDTMFDialogServicesAdapterImpl: playAndRecognize(): getUtterance: '7147123824', then showing noMatch, WFDTMFDialogService...

Hello Cisco UCCX experts , We would like to add a new, additional agent to the UCCX 11.5 Sandbox configuration along with its phone   – what would be the right steps to perform that?We have our own SIP softphone that can be presented as some Cisco 79...