Contact Center

how can we validate the length of mobile agent dial number in finesse Login page.currently we have a scenario where agents are entering incorrect/invalid dial number so taught of doing front end validation and displaying error message if length is le...

HiThe CallGUID column value located in the Dialer_Detail table and the Call.CallGUID variable in the corresponding ICM script for the same call does not seem to match. We have some requirements to get the entries of the dialer detail table to do some...

Hello All,  We have implemented finesse call history gadget in our UCCE 11.5 setup. We have set a translation pattern in cucm 11.5 for few DID numbers. When we dial those DID numbers through finesse we get those translated number displayed in our cal...

Hi,I am new to CCE environment. I reserved Packaged Contact Center Enterprise from Cisco DevNet Sandbox.Loged-in (RDP) to PCCE admin server AW1-A (DAW PCCE) IP 10.10.20.21.Opened Script Editor from desktop and created a new script.When i go to Script...

Hi,Can someone from the DevNet team that owns the samples located at this URL: Cisco DevNet: Customer Voice Portal (CVP) - CVP Custom Elements - Java Code Samples  Please check the links and fix them.  Several customers are trying to download the sam...

Hi All,Internet Explorer has the feature of opening a new Session (File -> New Session) that basically partitions browser sessions/cookies.I've run into a scenario where I have a need to launch screen pops in a new IE Session to support multiple sess...

Hello,I am writing a Finesse gadget that is required to send an email using Microsoft Exchange as the mail server. I've looked at two options:Option 1- Use Exchange Web Services: Issue - requires NTLM authentication.Question #1 - Is anyone aware of a...

We are trying to embed the Cisco non-voice gadget in any open social container like shindig, unlike any gadget non-voice is actually using cisco finesse environment heavily, So there is a problem if we try to run it in some other container than cisco...

Hi there,I'm working on an IVR application in CVP that as part of a identification validation process ask the caller for a phone number at which the caller can be reached at. Once the CVP IVR app captures the telephone number, the application should ...