Contact Center

Hi,Can I build an application which can change data (for example: CallStausZones to C and CallResult to 10 for manual close contacts) directly on SQL DL table?May exist some API which can do:show contact list and personal callback list for campaigns,...

Hi,I have Standalone CVP 10.5 version (VXML Server + Call Server + Reporting Server), caller dials toll free number and reach to self service IVR developed in Call Studio of CVP version 10.5, everything is working fine. some data are captured in IVR ...

I noticed that the screen pop will trigger on incoming call. Is there a way to trigger when rep actually answers the call?

Though I've searched to all ends of the world wide web, I'm still a little unclear on the process for deploying a new stored procedure to the UCCx database.  I've tried using AGS Server Studio and RazorSQL; however, stored procedure deployment is not...

The gadget disappears when the call is dropped. The users need to be able to review or finalize comments on the gadget. How can we keep this alive until the agent is finished with it?

I am loading the screen pop with userid and when I log this, it is undefined.You mentioned getting this onInit is that in the xml or in the js file? console.log("Config userid :" + finesse.gadget.Config.userid);

I have gone through Cisco finesse using sandbox but now I would like to install finesse at my place.where can I get download and install steps?ThanksShubham

I would like to start the gadget up passing in the userID. Is this possible?Here is my current script tag.is there a parameter I can use at the end of index.html?FINESSE_USERID  ?Or do I need to make the user enter the id manually?  <script type="tex...

Hello,Is there anyway to get the Cisco Finesse's defaults gadgets code?I want to costumize somethings if that is possible!ThanksTiago

Is there a function to use for checking for incoming calls to the agent?