Contact Center

I followed the sample code from the Non Gadget and I can get user notifications and dialog notification but no queues info. This is the code I have, I put the sendIq function inside the successCallbackI just want to subscribe to realtime queue change...

Hi,I have an issue with EWT where my value vary from 33 secs to 2000 secs within a few minutes. The problem is the following. I have a lot of calls going to low priority calls. My agents are skill in all queues (Low, Med, High and VIP). We only answe...

To block international calls for courtesy callback.Is it something we can block in OAMP or we need to built a check in the VXML script

Is it possible to display CUIC Live Data reports on a 78XX/88XX series phone?Use case: Agents want to see queue status on phone and FIPPA doesnt provide that info yet. Any ideas are welcome!

Hi There,We are working with Context Service SDK. We have one clarification while retrieve the customer data with some certain condition.We are adding the key, value into the SearchParameters and assign the SearchParamters object to the customer clas...

Hello Everyone,I am new to Voip, and UCCX so forgive me if I use the wrong terminology. I would like to combine a few stock reports into 1 single report using a only a few of the column names. How can I create these queries? Are there any example que...

HiI'm trying to amend the height of the EmbeddedWebApp Gadget in Cisco Finesse.I've tried to set the height and width in EmbeddedWebApp.js as I've seen accross the community but still can't get it to increase.   var html = '<iframe src="' + _urlToLoa...

Is there a list of UCCX 10.5 sample reports (with screenshots) anywhere?Customer would like to see samples of ALL reports.Wondering if someone can share?

In a call studio app deployed to a PCCE 11 CVP server, I am collecting 8 digits in a Digits element, for a date stamp of the format MMDDYYYY. In testing, the Digits value is stripping the leading zero, causing a later usage in a Say-It-Smart Date ele...

We are migrating CTIOS to Finesse.In Current CTIOS desktop ANI number getting displayed in direct Preview calls during reserve mode. However ,On Finesse 11.0 ANI is not being displayed for direct Preview calls during reserve mode without this informa...

I was trying to create a custom Logger to understand how it works. Unfortunately could not find any example/skeleton code for Custom Logger. For example , I want to Log only what happened during on some element ,how can I write into say ,SpecificActi...

Hi , I want to send notification to multiple email addresses from Call studio Application. I want to read the config file for email addresses ( I do that in Call start class). How do I create session data of type ResultSetList as required by the elem...