I've created an app and integration in My Webex Apps.The OAuth Authorization URL in the app starts with:https://integration.webexapis.com/v1/authorizeHowever, in the Documentation about the Authorization (https://developer.webex-cx.com/documentation/...
I rty to send POST request via CVP Rest Client element with body: <import> <fileContent> <![CDATA[ Phone01 0631231212 ]]> </fileContent> <delimiter>,</delimiter> </import> , but I receive 400 Bad Request - javax.xml.bind.UnmarshalException - w...
Hi AllWe are trying to fetch queue statistics through WxCC API https://developer.webex-cx.com/documentation/queues/v1/get-queue-statistics is not real-time.The results is only refreshed every 15 mins. And if we display the statistics such as “totalE...
We have a customer with UCCX version 12.5.1. Their supervisors have noticed that in Finesse the "Longest Call in Queue" stat in the Voice CSQ Summary Gadget gets stuck and doesn't update properly. When running the live data report itself with that...
Hi there, While accessing the PCCE Administration Web interface, getting Service Temporarily unavailable message. I have reserved the PCCE 12.5 lab. Kindly advise do I need to restart any service or it is under maintenance? Error snap also attached ...
I want to use the Team API to build teams teams, however it uses DesktopLayoutID reference to associate it with Desktop Layout. I do not see any APIs for desktop layout, so how would I figure out the desktopLayoutID I need to reference if I only know...
I am developing a custom UI for the finesse agent desktop. When I try to hit the finesse server from my domain(eg. localhost), the request does not happen and I receive No Transport error. I believe this is a CORS issue. I have 2 questions regarding ...
How to modify CROS policy on finesse server,
Hi,I am working on integrating finesse and finesse gadgets with my application. I want to know how I can run finesse on my own host.for example, if my host is xyz.com, then I want all my finesse gadgets (even the default ones) to run on this host ins...
I want to subscribe to the Queue Stats Event for Supervisor in UCCX, Like we are subscribing to the team events using '/finesse/api/Team/id/Users' this API Is there any API for subscribing to the queue events? If anyone knows that please help me wit...
Hello Team,I am using a Cisco finesse 3rd party gadget. Whenever a new chat accepted by an agent the gadget will pop up along with the agent chat window. I need to get the conversation happening between agent and customer then use it inside the gadge...
Hi All, Just wanted to check whether is there any API from Webex CC to change the Agent status. Thanks $
Hi,initiateDirectTransfer is working when I hardcode XFER211111 but failing when trying to pass it dynamicallyWorking:- When Hardcodedhtml += "<button class=\"btn btn-danger btn-block\" id=\"btn\" onClick=\"finesse.modules.SampleGadget.initiateDirect...
Hello,I'm trying to track down if WebEx CC has Session IDs I can pull to link multiple Agent Contacts to 1 overall customer session.Example Call: Customers calls in and is transferred from Agent A -> Agent B -> Agent C before hanging up.I'm currently...
We are using the GraphQL API Search (https://github.com/CiscoDevNet/webex-contact-center-api-samples/blob/main/graphql-sample/README.md) to pull TaskDetails in up to 24-hour periods. Before last week, this was working well and we were able to pull a ...
