Contact Center

Hello,Did anyone tested the following? or if it is even possible to do the following?Got some Email contacts registered on CS.Is it allowed through the CS Finesse Gadget to edit those contacts? The goal is to add some Tags, in order to classify those...

HiThe dev guide mentions something about BOSH channel notifications if a component goes down. Can I assume that those events also be sent to an XMPP channel?

HiLacking information in the documentation I went on the way to try and figure out how permission work for the finesse api by trial & error.The results are.. well, I can't find a pattern yet.Here's what I foundIf I configure any user as an agent, I c...

Here is our environment info: Deployment Type: Packaged CCE: CCE-PAC-M1Unified CCE Version: 9.0.4.0.0.1454 **A little background: Client is an insurance company, and by law, when a caller wishes to sign up for an insurance policy over the phone, the ...

HiI'm trying to make my app be a good citizen and clean up after itself. Part of this is that when I connect to XMPP, I get a list of subscriptions, compare with the information I actually need, and try to terminate the subscriptions for all nodes th...

I am building a new Widget which resides on a separate server.I took the SampleGadget demo from the Finesse web site and I have a problem with V 11.0 which I work with.I added to the creation of User an error handler:user = new finesse.restservices.U...

Hello there, I want to know if is possible to change or generate the CRS with a different common name , i tried adding the alternate name on the set web-security, but the name of the server appear on the certificate request, we need to use for exampl...

Hi all.I tried to use REST API for Social Miner in UCCE 10.5. I need to create "server side" of communication. Customer side is ready (it is black box and I cannot change it). If I logged in Finesse web client UI, I can chat between customer and Fine...

HiSince subscriptions are persistent, I figured I'd try to query if I'm already subscribed to a node after connecting. While I do get a response, it is always 403, even when I query the user I'm logged in with.Am I doing something wrong or is queryin...

Hi, all.I am learning to work with finesse gadgets using Learning gadget 10.5.1.I declared an User object as in instruction.finesse.modules.SampleGadget = (function($) {    var user,    handleUserLoad = function(userevent) {        alert("user load")...

HiJust getting my feet wet with the REST API. After solving the HTTP version issue (extracting data works in HTTP 1.1 mode but apparently PUT'ing doesn't.. what's up with that? especially as all the responses are HTTP 1.1 as well), I'm now trying my ...

HelloI am looking into the possibility of changing the height of finesse supervisor "Team Performance" gadget.Thanks in anticipation for any help.Kind RegardsAbsaar Javed

Is that part of the configuration simply not implemented or am I misreading the documentation? I see Creates and Updates for a variety of objects under the Cisco Finess Configuration APIs node, but nothing for teams.What's the reason not to have an A...