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We have made Agent desktop based on Cisco Finesse - UCCE APIs. We are using 3rd party library to connect to Finesse - XMPP as the connection is through the backend - serverIt is working fine for 90% of the time, but some times agent start receiving t...

Hi All,We would like to develop a custom dashboard in CUIC. Customer wants to reproduce look and feel of report generated using 3rd party reporting tool and the same has been expected using CUIC. We are facing difficulties is providing expected custo...

Hi, I'm looking to be able to set the frequency agent statistics update at, except from the client side. Is that possible? The default is 10 seconds, and there is a setting server side to globally change the default.Thanks,Sean

I am trying to connect CTIOS server through my code. Everything is working fine in our lab but when moving to client site we are getting below error:OnEventReceived Event: eOnConnectionFailure(ReasonCode:2 FailedServer:<<Side A IP>> ErrorMessage:CtiO...

Is there any tool/API that can be used to simulato users/agents in a UCCE environment?We have UCCE 10.5 in our lab, with just 10 users (license). This user count is enough for us to develop and test our applications. We write applications that CISCO ...

Hello Experts,We've a Cisco email setup through which we send an email to a particular mail id and Cisco routes it to the next available agent and opens the mail in CAD. I want to hook into this 'email arrived on CAD" event using my .NET application....

Hello,We want within an application to know in which IP Phone one user is loged in through Extension Mobility,we know the Device Profile directory number and the userID.Is it possible? Which messages should we use?Thanks,Rui

Hey,Anyone figured out a good way to measure first-call resolution in CUIC?Please share your ideas/solutions!Thanks in advance.