Contact Center

Instead of using CTIOS Toolkit which looks like it is COM based.  Is there a web service api document that you can use to code your own .net client for Cisco CTI?

Hi. In call studio, I´m using a CVP SubDialog Return Cell with the next information in the parameter Caller InputRF{Data.Session.vdn_skill}@sip.something.com.mx?User-to-User={Data.Element.HEXCODE.Value}And variables values are:     vdn_skill  = 60700...

Running CUIC Version:10.5(1) build 1 (10_5_1_10000_7) and Finesse Version 10.5Hopefully this makes sense...Is there a way to create a Agent Call Detail CUIC permalink report that can be used for each individual agent as a Gadget without the need to c...

I have  customer who has CUIC deployed for 5 different countries, all of which have their own collections for Agents & Agent teams. When running a report that has been created for their country, whilst they see their own Collection in the Search crit...

Hi,I am implementing dynamic form element which will play out last 5 open cases, the product and provide an option to customer if they need support on any of the cases open.To implement this i have added form element as below with my custom class.Als...

Hi,I am trying to setup SocialMiner in the public link, however it failed as when i tried to access it, the result page doesn't show anything, and it threw the javascript console (mixed content error)         Mixed Content: The page at 'https://MYDOM...

Hello, There is a function in UCCX 10.5 Finesse Instant Messaging, which jabber can integrate with Finesse Desktop. Where can I find the setting? Thanks

Hi Team,I am looking for a way to capture alphanumeric characters (41AB1234) in DTMF without having ASR solution.I thought a solution like for Character 'A' customer could enter *21 and for B customer could enter *22 like wise from their DTMF keypad....

Hello,Are there any CTI events sent over GED188 for calls in precision queue?I would expect events CALL_QUEUED_EVENT to occur when a call arrives in a precision queue and something like CALL_DIVERTED_EVENT when it leaves the queue for an agent.Thanks...

Hi, Guys,I have made QUERY_AGENT_STATISTICS_REQ command working.but I have stuck in making  the QUERY_AGENT_STATE_REQ and SET_AGENT_STATE_REQ work.both request I am able to send the OPEN_REQ and get a success OPEN_CONF, but then after I send the QUER...

I need to know is there an API that will allow me to do Dynamic Re-skilling from supervisor desktop. I know you can do it in 10.x and later so please do not tell me to upgrade...that is not an option at this point. The customer is currently running o...