Contact Center

I'm making a gadget for Finesse that downloads Detailed Call CSQ Agent report as xml from CUIC and displays a list of calls the agent received. The problem is that CUIC does not allow me to download the XML content to the Finesse gadget because the O...

CUIC 10.01Finesse 10.0I followed the instructions for creating a CUIC gadget but I get a 403 error in Finesse.  In CUIC, I have "Enable Unauthenticated Access" checked and under Security/User Permissions/All Users have access to the referenced report...

I must to create some way to obtain the total calls(IN) over a Cisco CVP solution, this solution(Cisco) is already installed and working properly. But here nobody has any knowledge about cisco CVP.For this reason, i have no idea for how to get inform...

I'm trying to retrieve an ECC "user.XYZ" to display it in my gadget, but either the dev guide is wrong or I'm missing something, pulling user.getMediaProperties().callVariableX is no problem, but the ECCs just don't seem to follow the same convention...

Hi D.Lender / All,In Finesse 10.0 (UCCE), i have configured a Screenpop xml under 3rdpartygadget. But when rendering it shows HTTP error 404. When I checked the 3rdpartygadget/files, gadget xml is available on Finesse server. URL Configured in cfadmi...

I have a customer that needs to allow supervisors to do Dynamic skilling but can only run CCE 9.01 is there someone out there that has aa application that can do what 10.5 can do and allow you to do dynamic re-skilling.

Hi, Our development environment is CVP 8 and Nuance Recognizer 9. We are using static deployed grammar files on the nuance server and form elements on Call Stuido for ASR projects. But now we need to generate dynamic grammar related to customer spesi...

Hi,We exported our Call Studio 8.5 Project and imported it to 10.5 version. On the first try, all XML formats changed (standalone tag added etc.), an example of an XML file of an element is below. We built the Project with no errors but on the valida...

Hi,Is there a way to prevent Cisco Finesse Team Performance from displaying agents that are not logged in? It would be great if we have a capability to set a filter on agent state.   I know I can do it now with add live data from CUIC. But I Iike the...

Hi,I have a very unusual (and therefor quite interesting!) issue.My customer has a custom CVP Studio application (which I did not develop).This CVP Studio application is configured with the VoiceXML Gateway setting of:"Cisco Unified CVP 4.1/7.0/8.0/8...