Hi everybody,we have Seibel CRM integrated with CTI, and the customer needs to display number dialed by cusomer along with/instead the caller ID in the Siebel-toolbar.any idea.Regards,Mohamed Sherif
This is a Consolidated Outbound Call Report for CUIC 9.0 that is being made available to the developer.cisco.com community. It will not work in earlier versions as it will not import. Below is the developers note included as help in the report.When i...
Hi Team,My company runs an UCCE release 8.0, and we are planning to upgrade to UCCE release 10.5. Now as we have several hundreds CTI OS Desktop 8.0, we are wondering what would be the best upgrade path as the Unified CCE Software Compatibility Matr...
Hi I got a CVP standalone VXML server and a call enter to a branch router and goes to the call studio script... and inside that script when I do a simple hangup function.. when the script tries to hangup what it really does is execute the survivabil...
Hi,is it possible to get transfer and conference events from the Javascript API on a custom gadget? What I can see from the docs and the samples is the chance to understand when a call (dialog) is added in case of inbound or make call or closed but I...
Hi,is there any alternative option for clearing the finesse server cache when deploying a new gadget version better than restarting the finesse server tomcat?Restarting is not an easy and fast way to dev and test..
I am trying to set up an advance filter on a column i have created which shows either Not Equal to, Equal to or Matches Pattern. All of which are set to <string>I want to do as a range, CT_A CT_B etc... or by 111222 111221... I am probably missing so...
We are not a true call center. We are a service center for our employees, but we use Cisco Finesse as our tool that routes calls to our representatives.I say this because we do not look at our data/stats in the same manner in which a true call cente...
Hi,I'm building a CVP application where one of the options is that the client presses the '#' key on the phone. I've tried using both the Menu and Form elements but every time the '#' key is pressed, the flow takes the 'nomatch' exit. I'm assuming it...
How would you develop a solution to assist Customers in interacting with your IVR visually on their mobile device, through the convenient touch interface they've come to expect?
Hi,I was curious if there was a way to check what the last element was called in a Custom Java Class.I'm looking to build a hash table and associated reason codes to elements. I know I can accomplish this by creating a session variable on each elemen...
HiDoes someone know, what's the exact meaning of the field "Direction" within the Agent_Real_Time table?The description within the database schema handbook's from UCCE 8.5 up to 10.5 and also the template help of the Agent Real Time Stock report decr...
Hey,I was thinking outside the box and got an idea to combine figures from different systems (databases) within the Cisco reporting tool.This would be very beneficial for me since the scheduling function works very well in Cisco.As an example: I want...
Hi there,I'm fairly new to CVP Call Studio and I've been reading Cisco CVP documentation and it seems that in order to pass data (parameters) between the ICM script and the Call Studio application the CVP_Subdialog_Start and CVP_Subdialog_End element...
Hi everyone, I have requirement from customer.I checked that The CAD not support in this requirement and it possible on finesse.so install finesse on separate server but i not found configuration about finesse integrate with UCCX.I would like to ...
