Hello I have a problem in Finesse Login, using the same Phone and setting in Call Manager and UCCX, a Local User Could Login Finesse, but a LDAP user cannot Login Finesse. Could Any one tell me why? Thank youAndy
Hello I have a problem in Finesse Login, using the same Phone and setting in Call Manager and UCCX, a Local User Could Login Finesse, but a LDAP user cannot Login Finesse. Could Any one tell me why? Thank youAndy
I have .net based CTIOS Agent Desktop application. In the application I want to Map error code with error message. So that I can show my custom message instead of cisco default error message. For example following are the two error I have got from CT...
I am using Poster for consuming SocialMiner APIs. I am using Create Campaign API, Following are the URL, HTTP method and HTTP request which i am using for the API.URL: http://192.168.200.163/ccp-webapp/ccp/campaignActions: POSTContent Type: applicati...
Hi,I have CVP stand alone set-up(voice+vxml gw & CVP call+vxml server) along with Avaya ACD.I need to know, can Cisco Voice G/w pass CTI data(i.e. data entered on vxml application) to Avaya ACD along with ani & dnis info?Please note Cisco Voice GW & ...
Can anyone let me know if prioritization of social contacts is supported in Cisco SocialMiner? If yes, how can I check this feature on SocialMiner interface? Also, about defining workflows and management of agent queues. Are these the supported featu...
In Cisco Call Studio, Is there a way to set the name of any component dynamically. For example If I would like to reuse some elements with different names each time I visit those elements. Is that possible ? from Java code or studio?? Any help will b...
Hi Team,Have developed a IVR script for CVP VXML server and a java class is mapped for "OnCallStart" and for "OnCallEnd", I have more then 10 such scripts which need to be deployed on VXML servers but some how I am not able to deploy more then 7 scri...
Is it possible to dividing port per application in VXML server including 100 port license?.For example, allocate 1~10 port to A application and the other port to B application.
Hi,Can anyone please let me know about SocialMiner available APIs for third party integrations ASAP?Thanks.
How can the applicaiton developers use addToLog() method for CVP Reporing purpose? What config settings will have to be made on CVP reporing server side ?
I'm setting up a UCCE Lab in AWS EC2 and CVP is failing the install with the following error:I have enabled SNMP in the Windows Add/Remove features, but I still get the error. Mind you that this is on Server 2008 DataCenter Edition R2. This is all t...
We are in the process of migrating from 8.5.1 to 9.0.1 and we're running into some start up errors on the VXML Server. When loading the gate way adapters the system throws an AbstractErrorMethod. Here's the details.java.lang.AbstractMethodError: co...
HiI'm trying to format some grid reports to fit better for wall-screens.How can I define the format to display a service level value 0.8 as 80% (without a comma) and a time in queue value 90 as 01:30 (mm:ss without hh)?There is a Format "Custom" with...
I have recently upgraded Call Studio from 8.5 to 10. Now when I right-click on a project, "Debug Call Studio Project" is no longer in the context menu. Has anyone else run across this?Thanks,Shaun
Simple question I think?But I don't see a way using the decision editor to check if a variable is blank or null?I can write a simple java action element to check, but is there a way to do this without using some simple java custom code?Gerard
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