Contact Center

Hello. We serve our Finesse gadgets off of a Windows IIS box. We generate self-signed certificates for these boxes to load into Finesse (via Cisco Unified OS Administration/Security/Certificate Management). As per the docs we select tomcat-trust as t...

I have .net 3rd party call control application. All the request from my application to CTIOS server are working fine. But events are coming after significant delay.For eg if I get a call to my IP communicator then after 1-2 mins I get the event in my...

I am trying to configure the agent greeting feature in call center, and configured everything (icm configuratiion, media server, ftp server) as per cisco document.When ever i am pressing record agent greetings it is triggering the record agent greeti...

Hi,We are developing a CTI bridge between a Cisco CTI server and our software, using GED-188 version 16.We appear to receive four GED-188 BEGIN_CALL_EVENT messages when 'agent4' dials '4000', using our test system. The telephone system processes the ...

UCCE has very interesting mechanism of monitoring basic parameters for CTIOS server. If we look at SNMP OID numbers we can see that the parameters from menu bar can be obtained to external monitoring system (cccaCtiOsActiveClients, cccaCtiOsActiveMon...

i have some questions regarding social miner , do i need to have CCX to install and use social miner ?also if i installed social miner with  CCX to use Chat subsystem on CCX , do i still have  the option to use social miner for feeds ? if yes does th...

Hi,We tried reverse proxy for non gadget finesse application, working good with http but while we trying https URL getting below error.HTTP Error 502.3 - Bad GatewayA security error occurred Unable to bypass the response, it throwing security error w...

We have CVP 9 ,some times calls exit from X of runExtrnalScript Node on the ICM Script and stuck on the VXML server for 5 min(CVP application session timeout value).As we expect that some times we will have slowness in response of DB that we are inte...

Hi,Can anyone help me out with a report definition on UCCE that does not only give the different agent states and durations, but also when the state change has occurred ? something like:Name, date, State, State starttime, state endtime, stateduration...

Hello all;As you know Firefox released a new update today (version 30). Cisco Finesse Live reports quick working. Is there someone else with this problem? Is there any solution yet?Thanks for your help,Mariela,

Hi,Is there any reference document available for agent request API? Just wanna know about more technical details like required client and API information (like HTML and Javascript to setup video widgets and event handler). Please respond anyone ASAP.

Hi everyone,I have a problem and I hope someone can give me advices. I try to load a permalink (result is xml format) in a javascript to customize that xml so that I can filter some information from that permarlink. But when I try to load the permali...