Contact Center

We are thrilled to announce the availability of sample code on GitHub that will help you understand how to interact with the new Webex Contact Center APIs published on the Developer Portal @ developer.webex-cx.com  See: https://github.com/CiscoDevNet...

Hi,Is there a way to hide the answer / end call button on Finesse? I am using CCX 11.5Regards,Miguel Aguiluz

Hello,We are developing a CVP VXML Application and we are using a Database Element.We use a Stored Procedure that return multiple rows as a result. We could use a SQL Query also that returns multiple rows.The SP is working fine from Database Element....

Does anyone know if its possible for a Finesse Gadget to get access to the Microphone and Camera? e.g. when using Chrome, Firefox etc.And any recommendations / tips if this is possible? Gerry

How to Find the length of Collect digits and Substring functions in WCC Flow Editor

I Observed , Hotevent's Strings got changed with VVB .below is the list i Observed,Is there a document or something , where i can find a complete list of changed events ?HotEventNameEvent String in 9.5Event String in 11.6NoResourceErrorerror.noresour...

I am looking for reference documentation about how to enable the webex-cc sandbox and app integration to allow for webex-cc api calls to execute.  I have been able to successfully get the bearer token; however in the authentication any time i request...

Hey can you help me I am getting problem to code transfer call action i tried to use https://github.com/CiscoDevNet/finesse-sample-code/tree/master/ClickToCallSampleGadget  api but unfortunately it is a consult call api i want to directly transfer my...

I am working on a solution for outbound Campaign Management for WebEx CC. I do not want to purchase OEM Integration for this purpose instead I am trying to develop my own.I have few questions regarding outbound dialing with WebEx CC.Is WebCallBack AP...

Hello, Trying to pull the email of specific agent ids or at this point trying to show any data in general. I get a 200 response and am have tried valid params for the request but can't seem to get any data showing in the response. Any ideas? Thanks, ...