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I need to be able to have a customer enter a string of digits (their acct number) while in a CVP VXML Application (Not a Micro App), pass those digits back to ICM, and then have ICM pass those digits to the CAD Display.I've been trying to use the "Di...

Hi,  I am having issues with inserying call variable data into a SQL 2005 database.  I can successfully write the values from my "Digits" element and the ANI to the DB, but call variables are throwing VXML errors, complaining about the “column name”....

Hello,Where can I find documentation about GED188 media/task messages such as MEDIA_LOGIN_REQ?I can't find the format of these messages in the GED188 doc v16 I have.Thanks,Donald

I have a simple application and i have used record element in it. I am facing error.badfetch on that record element. All of other application is working fine. I am using record element first time that's why i am not able to find the error, here is th...

Hi,I am using the Cisco Finesse APIs to retrieve all the queues an agent belongs to. If I login with an agent and then browse to: http://finesse_ip/finesse/api/User/5001010/Queues, I can see an XML with the details of all agent queues. However the fo...

Hi All,I want to customize Decision Element, I want to add equals ignore case check in the drop down list. Currently in the drop down list we have only equals check, I want to enhance it to equals ignore case. Had anyone did this type of customizatio...

HiI am working on integrating a web application with ICM and trying to use GED-145 for the same. Is this the same as the protocol being used by MR PG? Can I make use of GED-145 for communicating to MR PG?

I have a custom CVP (8.5.1) element that accepts some parameters, then makes a web service call that calls a stored procdure to insert a record that stores the DTMF (and associated answer ID) after a user makes a selection from a modified menu elemen...

Hello,I am new in Finesse Development. I have quite good experience of CTIOS application development. As for as i think Finesse is the replica of CTIOS application because now cisco is transferring things to Web.In CTIOS development, we use CIL Libra...