Hi,I have installed finesse 12.5 and configured the CTI settings and restarted the server. When i try to open finesse desktop i get out of service. I see the below errors in the logs. Any idea what could be causing the issue. Since this is a lab envi...
Forum Posts
Dear members,I have the below very basic script that is working just fine.I'm trying to test a custom jar file "add" that has a basic method "sum" that returns the sum of 2 integers.Here is the Java class:import java.util.*;import java.lang.*;import ...
We have specific problem in our IVR applications that will be used for outbound.When we deploy the Call Studio application to VXML server, and restart server, it works normally. After some time, when high load comes on the VXML server (this is produc...
Resolved! Finesse 12.0 gadget testing with nocache
I am testing gadgets in Finesse 12.0 for the first time. The nocache parameter is not working as expected I am loading a gadget from an external IIS server. Updates to the gadget are reflected immediately on the 11.5 desktop with nocache. The same ga...
Is there a report in cuic that shows the history of skills used by agents?
Hi, We are working with Jabberwerx (CAXL for XMPP Connection). In case of some network issue, the library tries to regain connection by sending 3 Network TimeOut Retries before providing the event that the connection has been lost.The issue is that t...
Resolved! CCX Scripting Help
We need some expert eyes on a CCX application / Script with regards to CCB (Courtesy Call back). I know opening a TAC case is out since they do not support custom scripting etc. Our issues is when the client calls into the queue, it askes for their p...
Dears, Issue - Trying to add a 3rdpartygadget on finesse, but any changes that is made on to the desktop layout XML is not getting saved even after successfully pressing the save button. It shows the default layout XML after saving.We tried restartin...
Resolved! WxCC API - using Try Out option
Hello, I'm just starting to look into APIs for WxCC and was looking through the documentation but seem to be enable to use Try Out option on any of the links. E.g. https://developer.webex-cx.com/documentation/dial-plan/v1/list-dial-plans Each time -...
Hello All, kindly be noted that I am trying to send get user Dialogs request to UCCE 12.5 , it is getting response body normally incase of Soft phones , but in case of physical phone the body is received as empty , is there any difference betwe...
Hi, We are trying to implement failover manually for our CTI via cisco ajax xmpp library (CAXL/jabberwerx). When we detect that xmpp connection is disconnected we ping the other node, if found we connect to that node. The issue is that despite being ...
Gadget to alert agent when closing Chrome/Edge browser from Ready/Not_Ready status instead of Signout is not working.Alert logic is working but when user click LEAVE logic working as expected but when user click Cancel instead of staying on page it i...
Hi everyone, I am trying to play a music prompt whilst am performing GET query from Rest element in cvp call studio. I have set the fetchaudio and timeout as shown in screenshot. Once the get is performed, i have to check if the task_status is comple...
Resolved! XMPP client not-authorized error
Hi,I've a XMPP client application using Matrix.vNext v2.4.5. The application connects to port 5222.The application works when I use the DevNet sandbox but fails for our inhouse PBX.From the client application logs(posted below), I get "not-authorized...
Hi, I have created UCCX 12.5 Sandbox lab for Cisco finesse custom development. My application was working on Friday - 25th March with same lab and http.conf file configuration but suddenly stopped working on Monday - 28th March. No changes on my side...
