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We are migrating from VXML Gateway to Virtual Voice Browsers in our UCCE environment utilizing CVP VXML applications.  Currently we utilize a virtual IP (VIP) to load balance the ASR/TTS requests from VXML Gateway to multiple Nuance Recognizer server...

Hello, i wanted to develop a little tool to change the user state using c# and the finesse rest api.Problem is, when i execute the method shown below i get an http response saying "Bad Request".Requesting the Userinformation using GET works fine. ---...

Hi, I have to upload/install a screen popup gadget, is it possible to upload the files at the finesse server? If yes then please advise how and where I can upload them, I have reserved the PCCW 12.0 lab. Regards,Muhammad Arslan

Hello, I created a simple custom gadget to do a call pop. It's a custom gadget so it will only open a web page if the call number is greater than 4 digits so we don't pop for internal calls.  The problem is that if I don't pickup the phone right away...

Hi, I've been working on a side project and have developed a tool that can generate a flow chart diagram out of a UCCX script. The diagrams are in SVG format. I use it for documentation purposes.  The tool is completely free and is in beta stage. Fee...

I'm using Matrix.vNext to connect to Finesse using XMPP. My code is working just fine with UCCX 11.5 - I can subscribe for my agents, and get update on their readyness. The connection stays up forever unless there's a connectivity problem or a proble...

Hello, Is there a way for us to intercept whether it was the agent or the Customer who ended the call using Cisco CTI Server Message Protocol. Any help would be appreciated. We could not find any event that would provide us with that information

Hi Team, We have implemented an ECE chatbot for one of the customers. Their network team has raised an SQL Injection flag on the communication that happens in start chat. When we initiate a new chat, egain javascript API is looking for l10n/messaging...

I have a UCCE environment where there are 8 Windows servers and 4 CUCM servers(Linux) installed on it. I need to export all the certificates from all the 8 Windows servers and 4 CUCM servers. Code: dir cert:\localmachine\my | Where-Object { $_.hasPri...