Contact Center

Simple Finesse Blind Conference Buttons

Hi Guys, Im looking for a way to setup a separate tab in Finesse desktop with a list of pre-configured buttons that are basically blind conference. It will conference in other uccx applications that play re-recorded messages. Im able to setup the tab...

Resolved! Finesse Conference API.

Hi folks,Am integrating Cisco Finesse 11 with 3rd party telephony server. How should I write Conference functionality code. I dont find any Conference API in Finesse 11 API guide. Please guide.regards,Ritesh Desai.

From finesse making a conference call to ivr via CTI route point

Hi,I have a requirement to make a conference call from finesse. The flow is as below.1. Agent receives an Inbound call.2. For further authentication agent need to send the customer to ivr.3. Agent press a button in Finesse which triggers a conference...

NEED TO RESET MY LOGIN PASSWORD

WHEN MY COMPUTER WAS UPDATED NOT EVERYTHING GOT TRANSFERED TO MY COMPUTER. I AM UNABLE TO SIGN IN WITH MY PASSWORD THAT I HAD SET UP. PLEASE HELP

Resolved! Transfer Call to certain Queue and IVR

Please I am developing a tool that communicates with Finesse Server , I can Transfer a received Call Successfully to the agent using the request found in REST API Developer Guide https://developer.cisco.com/docs/finesse/#!task-routing-apis/task-ro...

Cisco UCCX BubbleChat & Passing Data

Hi all, I'm looking to implement the new bubblechat functionality, however, would like to replicate the existing functionality we have where we can jump straight in to the chat rather than asking for customer details and problem statements. Has anyon...

Pulling Call Variable Info while doing silent Monitoring.

Hi,I am pretty new to Cisco Finesse Customization and making gadgets but successfully modified some gadgets.One question, could we show agents call variable information to Supervisors while doing silent monitoring. Call dialogue information does not ...

Resolved! RisPort and Perfmon on UCCX 11.5

Hi there, I am fighting with UCCX 11.5 to access the RISPort and Perfmon api for monitoring purposes. I wrote python scripts to get status of services, partitions and other detailed stuff for CUCM/IMP/Unity afterplaying a bit with the API documente...

Resolved! Global Hotlinks in Cisco Call Studio 10.5

I want to know how to set up the global hotlinks, like when I press "*" on the phone, it bring me to customer queue page. In main flow, it works. But it didn't work on the subflow when the program run into, let say CardNumberWithConfirm, it will hit ...

Accessing Cisco CVP Reporting Server on a Sandbox

Hello folks:I just reserved a sandbox environment from Cisco (Packaged Contact Center Enterprise 12.5(1) Sandbox) to practice on CVP and reporting. I am new to this but I believe the reporting component is not installed in this packaged environment. ...

UCCX Calls Back

Greetings,Can someone please lights this up for me ? I am running UCCX version 12.0 with 100 agents. I have 75 premium licenses for 20 agents that are actively login to finesse. We implemented call feature when agents are busy, callers can leave a ca...

UCCX 12 Bubble chat setting pre-chat fields to mandatory (required before chatting)

Hi, I am looking to see if there is a way to set a pre-chat field as mandatory in the Bubble chat widget. However, the bubble chat HTML code that we can download from UCCX calls a Javascript in turn and does not contain the "fields code" to edit. Th...

Resolved! Proper way to play with CCX REST API in a sandbox

Hello there. I'm wondering if there is a way to test the CCX REST API ecosystem locally without having an actual CCX installed. In particular, I just need a sandbox to use a local client to play with these endpoints: https://developer.cisco.com/docs/...

Pros/Cons of Using Subdialog instead of Subflow

I am new to using Cisco CVP. I am considering creating a Subdialog for part of the call flow that is currently implemented as a Subflow. My intent is to modularize it so that this Subdialog may also be called by other applications in the future. I ha...

Resolved! Call Studio - Digits Element - Max Digits wont error out, it just truncates entry

New to Call Studio so forgive the (what is hopefully a newbie) question. I have a Voice Element collecting digits, prompting caller for an 8 digit DOB. I have the element set to dtmf, with a min digits of 8 as well as a max digits of 8. When I test...

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Contact Center

Forum Posts

Simple Finesse Blind Conference Buttons

Resolved! Finesse Conference API.

From finesse making a conference call to ivr via CTI route point

NEED TO RESET MY LOGIN PASSWORD

Resolved! Transfer Call to certain Queue and IVR

Cisco UCCX BubbleChat & Passing Data

Pulling Call Variable Info while doing silent Monitoring.

Resolved! RisPort and Perfmon on UCCX 11.5

Resolved! Global Hotlinks in Cisco Call Studio 10.5

Accessing Cisco CVP Reporting Server on a Sandbox

UCCX Calls Back

UCCX 12 Bubble chat setting pre-chat fields to mandatory (required before chatting)

Resolved! Proper way to play with CCX REST API in a sandbox

Pros/Cons of Using Subdialog instead of Subflow

Resolved! Call Studio - Digits Element - Max Digits wont error out, it just truncates entry

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UCCE CTI server sends FAILURE_CONF to OPEN_REQ

UCCX sandbox CTI Server connection reset

UCCX integration with Remedy

OAuth Access Tokens are not generated in Power Automate tool

Problem with post api to add contact to webex

API call to get agent status

FinessecontainerServices.showDialog-Unable to pull selected value

Finesse styles CSS file finextcommonstyles.css

Show value of element CVP VXML