Hi, I'm looking for a way to extract real-time audio from Webex Contact Center for agent/customer conversation. These APIs are generally available and published for other cloud contact centers, but I'm having trouble finding it for Webex Contact Cen...
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Hi Team,Good Day....We are currently working on a project that involves reingesting the calls (We are using WXCC2 integration- CISCOV2) into our system and we believe your search API could be instrumental in achieving our goal.Our objective is to ide...
I have a question on the Create Task API for webex contact center. For the request body for the outboundType we have CALLBACK, OUTDIAL, and EXECUTE_FLOW as options. Under the entryPointId section it says CALLBACK would be an outdialEP and OUTDIAL wou...
I am having issues getting the returned values from a live chat form. I see the values being returned in the debug logs but I cannot figure out how to extract them. I have tried the evaluate node and using the inappmessaging.formFields.Email variable...
Hello, I am referring this GraphQL query to get a task details data for a given time.webex-contact-center-api-samples/reporting-samples/graphql-sample/taskDetails/Samples for Raw Data Fetching/Simple query.graphql at main · WebexSamples/webex-contact...
We have previously developed custom widgets that connect to REST, WebSocket and SOAP endpoints on customer sites from the WebexCC Agent Desktop. Is it possible to develop a custom Flow Element in JavaScript/TypeScript etc to connect HTTP based endpoi...
Hello,We are trying to use ECC Payloads in PCCE for a particular Call Flow.We discovered that even if we set Payload to the new Payload from Script (using ECC Payload Node), it's always reset by the system to the Default one and Data from ECC Variabl...
Please help me set up Courtesy Callback on PCCE 12.5. I encountered the following problem.The call goes along the following path:PSTN (SIP) - CUBE - CVPAccording to the manual, I installed the survivability.tcl application on the CUBE, installed it o...
Hi DevNet Team, Can Cisco ECE dev team confirm if the egain-client-library.0.0.25.dev.js can be run as JavaScript code from a NodeJS Express Server, and not from a client side browser? Can I get an example of how that file should be included as a Com...
I've implemented the Update Call Variable Data Sample Gadget (works great btw) to Finesse 11.6... I was wondering if there's a way to make sure that value updated for the call variable gets written to the database. Is this a change in the JS file?
Hello Team,Kindly suggest a way how we can get the metadata for the calls received in CISCO Finesse and recorded in recording platform for e.g. Verint. Thanks & RegardsShubhasish Paul
Resolved! user API login ECE get token
Hi I'm using DCLOUD lap to understand about API ECE I'm trying use API login with JSON flow this with postman, but have error I also try with user is administrator but still not ok, so what user or pass I can user for login API of ECE on DCLOUD T...
Community,If you have some information to integrate an Agent Finesse CCX to whatsup application to make chatting and call or If you have some code or guide to integrate that, it will be great.:)Best Regards,Erick Zabala S.
Resolved! Icons for WxCC Desktop Widgets
Hi, where can I see a list ot the available icons to be used ion widgets, when the icon type = momentum? I mean: "nav": { "icon": "3d-object", "iconType": "momentum", ... Thanks, Victor
How can we achieve automation for onboarding process or day-to-day activities in the PCCE and UCCE using AXL/API? i have used WSDL/AXL request for CUCM automation, so i am looking for something like that.
