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There are a number of stock live data reports that are configured on Finesse Admin Desktop settings for the Agent. An Example of which is the following Live Data Report:<gadget>https://my-cuic-server:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadge...

I am able to get access tokens from an Identity Service node. However, if there are multiple nodes how can I figure out which one I should send the request to? Is there a way to figure out if a node is down or not before sending the request to get th...

i was trying the cuic permalink gadget posted on Cisco's DEV website, but am getting the following error System version: 11.6.2.10000-38 (ES02-28) permalink:https://fqdn:8444/cuicui/permalink/?viewId=7F787EFB10000173001A22320A00C108linkType=htmlTypev...

We just upgraded to UCCX v12. Some of our agents displays are showing the number of participants in a call as circled in Attachment 1. The rest of the agents display the calling number as shown in attachment 2. I am having difficulty in determining w...

Hi there,        We have set wrapup reason code, its get & set properly for UCCX.But for UCCE, we are getting wraup reason code.Reaon code are not getting set For UCCE Its giving 400 as bad request.       Wrapup Reason Code functionality working prop...

I am looking to create an outbound IVR campaign to call patients to remind them of their appointments.  My plan was to have CCX read data from a CSV file and then start making outbound calls.  I want a prompt to play that says something like "Your ap...

Hi All,I am new to Finesse Gadget development. I have requirement to change URL of Embedded Web App when call arrives. I referred two sample gadgets Embedded WebApp and ScreenPop, tried to combine both in order to display another web-App inside Fines...

Hey everyone.  I am working on a CVP app in Call Studio v11.6.1 ES5 that will parse a PV into the body of an API POST.  Is there a way that I can parse out PV data into the following format: From ICM:PV1 = 1111,1112,1113,1114 To CVP app:<refURL>/unif...

Hi Guys , we are facing one issue some of the TTS prompt are playing in female voice ,Need to make it male voice , can you please let me know . where i have to make changes ?? and how to troubleshoot this  i don't remember properly  Could you please ...

Hi Experts , I am new to custom Grammer to integrate in form element .  i trying to  add ASR mode Voice, FYI ,below Grammer file. where we need to have this file we can have in media server ? how we can set & retrieve value for utterance?  Any help H...

Are there any stock reports available that shows the wrap up codes for UCCE 12 CUIC? Any recommendations on how to create this report? 

Using CUIC, I know how to report on transferred calls to a specific queue that end with a disposition of 28, 29, or 30 in termination call detail.  Where I'm struggling is reporting on call queues where the agent takes the call back.  With a help lin...

HiAs there is feature to debug & test ASR application in CVP 11.Can somebody please help me with answer, is there any possibility to test external voice grammar files (hosted on local IIS) using this feature?Thank you.

Does this API require MediaSense or will it work with third party recording application? Getting API error "CF_RECORDING_LICENSE_EXCEEDED" when workflow is executed with Finesse on CCX.  We have the full version Calabrio One 11.5 so licenses are inst...