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Hi,Seem I am not able to edit live data query or customize the report.Here am getting feedback from client, in Agent LiveData report, when the column 'Agent ID' is un-hid, the data shown is not the Agent ID configured in CCE admin. Checked and found ...

We are migrating CVP from 9 to 11.6 & Considering to use VVB .We had modified CVPSelfServiceBootStrap.vxml & CVPSelfService.tcl in vxml GW in order to achieve multi staging Environment. I see that VVB has some preconfigured scripts (.aef's)Can we edi...

I have a script that records a prompt and saves the resulting WAV to a folder in UCCX.  Very basic and it works.  Saving the prompt as a WAV file is secondary, what I really want to do with the recorded audio is send it, as a WAV, to another web serv...

VVB Version :- 11.6.1.10000-14CVP Version :- 11_6_1_0_0_0_15 FLOW  :-SBC (Oracle --> VVB --> VXMLServer) StandAlone ModelQuestion :- Is it possible to pass User-to-User available in VVB SIP Request to VXML Server ?SIP Request :-INVITE sip:615953xxxx@...

Dears, Kindly advice how Supervisor can whisper to agent in PCCE 12.0 system, I think in document was named by 'whisper coaching'  

which Java version is compatible for UCCX 12.5?

I have flow that contains Digit Capture, MenuOption elements, if I using DTMF for all of the element input, which it is fine. However,  we want those elements not only accept DTMF, it should also accept voice input. Currently the way I did is, I put ...

Is there an existing mobile phone application that works with Cisco Unified Intelligence Center? The request is to be able to run reports from an app on a smart phone. I realize a browser could be used to display web pages. Don't want to reinvent the...

Greetings,I am working on a migration of a client from UCCX 10.6 with CAD to UCCX 12 with Finesse. Their internal team developed a web service that is running on CAD with no issues. When I've embedded the web service into Finesse, some of the JavaScr...