I am using Call Studio 10.5, and when I try to debug the following call flow project, my debug will will hanging after I select the option for the menu... I cannot figure out why this happen..Here is the call flow I have:I don't see anything that wil...
Forum Posts
Resolved! Basic Finesse Gadget
Hi Guys, i'm new to Finesse and gadgets. i'm trying to get the following result:1. a new tab in the finesse desktop layout2. a gadget that displays the URLS. so far i've managed to get the additional tab displayed, and i followed the steps described ...
Hi All,CCX newbie here, i've got a CAD workflow which opens a file when an inbound call comes in.How can i replicate this in finesse.My CAD version is 10.6.i've uploaded a screen shot of the current config. Thanks,Kevin
Resolved! Finesse XMPP Openfire Certificate
Hi,How can I get UCCX Finesse openfire certificates to connect over TLS 5223? I tried all the certificate from "UCCX OS Administration" option but unable to connect on 5223. I have successfully connected to 5222 port.Regards,Umesh
Has anyone managed to use jQuery event handlers in Finesse gadgets, instead of traditional onclick etc. methods defined inside HTML code?The problem we're facing is that if we define jQuery event handlers in gadget JavaScript code, the event handler ...
Is there a way to modify ongoing dialog by Finesse APIs? The use case we have on mind is that we would like to utilize those off-the-shelf Phone book and Call control gadgets available with Finesse (12.0 in our case), but we should be able to modify ...
When I tested Courtesy Callback, I only get offered a option to leave a callback if the EWT is 900 seconds (15 mins) or more.This seems to be a setting within the CVP Reporting server? The CVP Call Studio App "CallbackEntry" uses a Validate Step whic...
Anyone know if its possible to dyanmic change the element Name of a CVP Call Studio Element?e.g. the CVP reporting server can report counts and exit states of the application and elements.(you can filter so you only report on certain applications and...
Dear, Is there any field in uccx database from where I can get the finesse dialogId? My scenario:On call land i save the dialogId in my custom database, later on i want to map these calls with ucce/uccx database but unable to find this dialogid in uc...
Resolved! Finesse Logging
Hi Team,Some Quick Question on Finesse Gadgets Logging , i will going to step up finesse Logging for Gadgets , can you guide me on this one ,please please .. If you have any sample code for Logging Finesse Gadgets please share me , help me on this . ...
Resolved! Issues
Hi Team, I am facing one issue with Gadget logging i have two js code file . When every gadget calls XML file will load . My 1 st JS code map into the XML . My 1st JS code call the HTML file , from this file my 2 nd JS code will invoke I am look...
Dears,Anyone has successfully tried to embed Jabber in Finesse?I can see on the forum that a sampe gadget was pubished previously but it is no longer available online.Appreciate if anyone who has the gadget, if he could share it or advise on how this...
As part of a new project we need to integrate out standard vxml applications with CVP, using an external vxml server and we currently have no access to the CVP evaluation download, is there any way we can get that please? The evaluation is just fine ...
Resolved! Setting a Call Variable using JavaScript
Hi,I can see how to retrieve the ICM call variables using Finesse JavaScript Library e.g.dialog.getMediaProperties();But is it possible to set/update the call variables using the Finesse JavaScript Library?If so, does anyone have a simple example?Ger...
I'm looking to do a pretty simple operation of renaming prompt WAVs and then refreshing the associated script.API guide that I'm using: https://developer.cisco.com/docs/contact-center-express/#!modify-file/sample-input-xml-modifying-a-script-file-nam...
